Frequently Asked Questions
Where are you located?
My home studio is located in The Pocket, 30 mins north of Byron Bay NSW and approx 1 hour South of the Gold Coast QLD. If you prefer your makeup done in the comfort of your own home, I also offer mobile services for groups of 3+.
Travel charges apply to all mobile bookings calculated from (The Pocket 2483).
How long will the application take?
Depending on the intensity of the look will determine the time. My makeup applications usually take 45 minutes - 1 hour. Please ensure you are ready and on time for your appointment.
How do I prepare for my appointment?
Preparing for your appointment is easy! It just means a little extra love in your skincare routine. Ensure you are cleansing the skin and moisturising, exfoliating twice a week can do wonders for the skin as well! This will help the makeup last on the skin longer and look flawless. Please come with a clean face (no makeup) if possible as this will cut into your time.
For any questions please contact via email at hello@makeupbyimmogen.com or in the ‘contact’ page.
Terms and Conditions
By making a booking with Makeup by Immogen you are agreeing to the following:
Non-refundable 50% booking fee required to secure all bookings. If cancellation occurs before a 3 day period prior to appointment, the 50% booking fee will be added as a credit to your account if cancelation after this time or a ‘no show’ occurs the 50% will not be credited and a new booking fee will be charged if you choose to rebook. Preparation is put into each client’s service and other client’s may be turned away to reserve your spot. Please keep this in mind when booking.
Health and Hygiene
Health and hygiene is of course at the top of the priority list when it comes to Immogen’s services. Please notify Immogen if you have any allergies or skin concerns. You must notify Immogen if you have any sickness/infection that could be contagious. Eg: cold sores or conjunctivitis. If you have not notified us before your appointment, we may turn you away, in order to keep the safety of our other clients and to avoid spread of infection.